In May 2016, Shoppers Drug Mart commissioned us to help upgrade its self-checkout process. The goal was to create custom fixture kiosks that provided a more streamlined, user-friendly experience for the shoppers, and alleviated checkout traffic.
We designed and prototyped a modular configuration to replace one existing cashier desk with three self-checkout kiosks. The prototype integrated Shoppers’ existing IT technology with brand-friendly, elegant design, and we test-fitted the technology over the course of two months. The results of the test run were used to revise and improve the product’s design and technology, followed by another test, now in two pilot locations. In the final iteration, we took what we learned from the second test run and once again, optimized the design to make it more efficient, streamlined and ready for mass production. Since the initial concept design, 100 kiosks have been rolled out for the Shoppers Drug Mart network.
Shoppers worked with Envision from initial design through to prototyping, testing and rollout of the fixture to over 100 of our locations across Canada. The partnership has been a great success and we thank Envision for their professionalism and skill in delivering this important project for us.
